After over two years of enduring our house on the market, it was another agent who eventually sold our place. Very difficult to get information/updates from this agent, if at all. We feel we did not receive adequate service, and only had her undivided attention when it came time to close; even then we had to oversee the process and keep folks on track. Poor communication. Not even a phone call when the closing was completed. A "thanks for your business" might have been appropriate, since we took a short sale and protected her commission.